How high quality service helped four Royal Mail bosses earn �310,000 in bonuses

By Gordon Rayner, Chief Reporter 830AM GMT thirteen March 2010

Royal Mail arch senior manager Adam Crozier was paid �995,000 last year Photo REUTERS

Those bonuses are right away expected to be called in to subject after it emerged that the companys marketplace investigate is being manipulated by staff.

The ultimate directors arrangement inform by Royal Mail Holdings plc states that thirty per cent of the reward paid to the companys tip management team is formed on "service quality" that includes the smoothness times of letters and parcels. The residue of the bonuses are formed on the companys profits.

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In 2008-09 Adam Crozier, the arch senior manager of Royal Mail Group, was entitled to a performance-related reward of �453,000 on tip of his simple income of �633,000. A sum of �135,900 of the reward was formed on "service quality". He opted to put �314,000 of his reward in to a Long Term Incentive Plan, definition he will usually get the income if Royal Mail hits destiny targets, withdrawal him with a sum compensate package of �995,000, the second-highest of any open zone boss.

During his 7 years at Royal Mail Mr Crozier, 46, controversially finished twice-daily deliveries and changed smoothness times to after in the day, definition most households do not get their mail until lunchtime at the earliest. He has additionally axed 45,000 jobs.

But he has regularly claimed that he has helped broach the most appropriate postal use given Royal Mail became an eccentric company.

Mark Higson, handling director, Royal Mail Letters, warranted a reward of �231,000 last year, together with �69,300 formed on use quality. He opted to put �121,000 of his reward in to a Long Term Incentive Plan, withdrawal him with a sum compensate package of �722,000.

Alan Cook, handling director, Post Office Ltd, who oversaw the closure of thousands of post offices after fasten the association in 2006, was entitled to a reward of �166,000 on tip of his �282,000 salary. In his case, �49,800 of the reward was formed on "service quality". Mr Cook waived �90,000 of his reward in to a Long Term Investment Plan, withdrawal him with a sum compensate package of �480,000.

Ian Duncan, Royal Mails �325,000-a-year organisation financial director, was entitled to a reward of �186,000, of that �55,800 was formed on use quality. He put �100,000 of his reward in to a Long Term Investment Plan, definition he took home �498,000 prior to tax.